Irish City Tours




F.A.Q

  • Are online transactions safe?
    Your online transaction is processed through a secure site. Your credit card details are not kept on file for a prolonged period of time.
  • Will you use my contact details if I make an online booking?
    You are required to provide your contact emails address so we can supply your travel voucher, which acts as proof of payment for your tour. Your information will not be supplied to any 3rd party operations. We may use your contact email address to provide you with future promotional information, however you can unsubscribe easily by clicking on a link in the email.
  • If I book a combination ticket do I need to travel on both tours on the same day?
    No. For example if you book a Dublin City Tour & Wicklow tour you can travel on the Dublin tour on day X and the Wicklow tour on day Y.
  • Were do I collect my tour?
    The departure times & locations are listed on each individual tour page. This information will also be listed on your travel voucher. For a map locator please click here.
  • What time do I need to check in for my tours?
    You need to check in 20 minutes prior to the tour departure time.
  • How will the bus driver know that I have paid online?
    When you make a booking online you will receive an email confirmation. You need to print this travel voucher out as it acts as proof of payment. The driver will exchange this travel voucher for your official ticket on the morning of the tour.
  • Can we pre-book our seating?
    We cannot allocate seating, however if you check in at the recommended time you should get preferential seating.
  • Refund Policy
    Please click here to learn about our refund policies.
  • What credit card charges apply?
    A 2.5% credit card charge is applied for each transaction online.
  • If I book a package tour online can I forgo sections of the package?
    No. Our package tours are bases on the inclusion of all elements of the tour. Should you choose to forgo a section of the package you will still be charged the total fare.
  • Can I avail of a Special Offer price after it’s taken offline?
    The special offers are posted on the site for a limited period only. If you have not booked your tour during this promotional period you may not be able to avail of this price at a later date.
  • What are the Terms & Conditions for private coach hire?
    Please click here to see our full terms & conditions.
  • If I cancel my tour am I entitled to a refund?
    A refund will only be issued in exceptional circumstance and on receipt of evidence. For example a medical illness with a copy of your medical cert will entitle you to a refund. In all other instances will we endeavour to put you on the next available tour.
  • If a tour is cancelled am I entitled to a refund?
    Yes, you will be entitled to a full refund.
  • If I miss my tour am I entitled to a refund?
    If you miss your tour we will endeavour to put you on the next available tour. A refund will only be issued in exceptional circumstances.
  • Do we have enough time to do the Airport + City Tour during a stopover?
    You would need a minimum of 4 hours to complete this circuit. You will need longer if you intend to include visitor attractions on the City Tour. We cannot be held responsible in the event that you are delayed.
  • Where can we get a timetable for airport transfers?
    Please click here for a Aircoach timetable.
  • How long is one complete circle of the Dublin Tour?
    90 minutes approximately. Times may vary during heavy traffic periods.
  • Is the bus wheelchair accessible?
    Some of our new fleet is wheelchair accessible. To find out more information please click here to contact us.
  • Do you operate hotel pick up?
    Some hotel collections are available during the summer months. Please ask your concierge on arrival to Dublin.
  • What age qualifies for a child ticket?
    An infant up to 5 years old may travel free of charge. A child between the ages of 6 and 12 may travel under a child ticket.
  • Can children travel alone?
    A child must be accompanied by an adult.
  • What age qualifies for a senior citizen?
    65+ years of age with an ID card.
  • Can I pick up the tour at any stop?
    Yes, just look out for our red City Sightseeing buses and make sure you are standing at an official bus stop.
  • Can I pay the Driver?
    Yes, but you will not be able to avail of the special offers we have online. Best to book now!
  • What credit card do you take?
    We accept all major credit cards and debit cards including Laser Cards.
  • Privacy Policy
    Please read our website Privacy Policy
  • Were do I collect my tour?
    The departure times & locations are listed on each individual tour page. This information will also be listed on your travel voucher. See Below:
  • Where is your office in the City Centre?
    17 Lower O'Connell Street