Irish Sightseeing Tours

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The Dualway Group Incoporating Dualway Coaches, Gray Line Dublin & City Sightseeing Dublin

Terms & Conditions for Tours

Application
These conditions apply whether a contract has been made verbally or in writing.

Quotations
All quotations are at the discretion of the company. All rates are subject to change. The company must honour any quotation issued in writing within six months of travel.

Payment
Any deposit requested must be paid by the date stated, and payment in full must be made before embarking on a tour, unless otherwise agreed by the company. The company reserve the right to refuse any pre-paid passenger who does not supply the relevant documentation/voucher to confirm their payment. All children must be accompanied by an adult: as such no child ticket can be issued independently. Ring of Kerry reservations are subject to availability.

Group Bookings
Groups of 4 or more passengers may be requested to supply credit card details to secure a reservation. In the event of a cancellation, cancellation charges will automatically be sanctioned. The purchaser acts on behalf of all passengers travelling on the vehicle. If they do not intend to travel a representative must be chosen, and the company informed prior to embarking on a tour. If the purchaser is a company, group or partnership, an individual must be named as a responsible person. Where a copy of these or any other conditions have been given to the purchaser at any time, or advised verbally of all the significant terms, making a booking will be deemed to signify acceptance of them.

Departure
Departure times, locations and tour black out dates are subject to change. Customers are requested to confirm their reservation one week before travel.

Cancellation Charges
Ring of Kerry tour cancellations are subject to an immediate administrative service charge of €50.00 per booking. Applications to waver this charge will only be processed if the application is made to the Dualway Group in writing, and is accompanied by a medical certificate.

- Cancelled Online Bookings
All online bookings made on any of the Dualway Group websites are final and non-refundable. Applications for refunds in exceptional circumstances will only be processed if the application is made to the Dualway Group in writing, and is accompanied by a medical certificate.

- All Cancellation Charges are as follows
Within 7 days prior to date of travel/coach booking date: 50% Charge of full ticket/coach booking price
Within 5 days prior to date of travel/coach booking date: 75% Charge of full ticket/coach booking price
Within 48 hours or 'No-show' to date of travel/coach booking date: 100% Charge of full ticket/coach booking price

- Coach Hire Cancellations
All coach hire cancellations must be received in writing no less than 14 days prior to the date of hire. A 15% administration fee will automatically apply to any cancellation.

Cancellation by the company
In the event of an emergency, riot, civil commotion, strike, lock out stoppage or restraint of labour or on the happening of any event over which the company has no control (including adverse weather and road conditions) or where three or less passengers are travelling the company may, by returning all money paid and without further or other liability, cancel the contract.

Breakdowns and delays
The company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result.

Route and Vehicle
The company reserves the right to substitute vehicles (including those of other operators) or ancillary facilities. The route used will be at the discretion of the company.

Passenger's Property
All vehicles are subject to restrictions on carrying luggage for statutory safety reasons. The hirer accepts that the driver shall be the sole judge as to whether and what extent passengers' property is carried. Large bulky items may not be able to be carried, and all steps should be taken to notify the company in advance of such requirements. The company will not be held responsible for any lost or stolen luggage/personal belongings.

Refreshment and alcoholic drinks
Food or drink (including alcoholic beverages) may not be consumed on the vehicle without prior written consent from the company.

Conduct of passengers
The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle.

Refunds
Customers are entitled to a full refund in the event that the company cancels a tour. All other refunds are at the discretion of the company. Customers are not entitled to a refund or partial refund to avail of a special offer.

Complaints
In the event of a complaint about the company's services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing within 14 days of the termination date of the hire.

Privacy Policy
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